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Our service promise - fast, reliable, professional

With SHUA, you are not only choosing modern equipment, but also a service that is just as powerful as your training area.
From installation to maintenance – we take care of everything. Fast. Transparent. From a single source.

Installation & commissioning

Our certified technicians take care of setup, connection, and functional testing directly on site—including a brief briefing for your team. This ensures that everything runs smoothly from day one without any additional effort.

Maintenance & Inspection

Regular maintenance by SHUA-certified partners ensures the longevity and operational reliability of your equipment and minimizes unplanned downtime. All work is documented digitally—completely, transparently, and traceably.

Repair & 24-hour service

When the worst comes to the worst, every minute counts: within 24 hours of notification, a service technician will be on site – or the replacement part will already be on its way. Fast, direct, and without detours, so that your training operations can continue without delay.

Immediate availability of spare parts

Fast spare parts supply from Germany — without long delivery times. Major customers receive important parts directly with their initial order upon request. With our own storage capacity, many repairs can be carried out ourselves at short notice.

Everything from a single source

Whether installation, maintenance, or repair—everything runs through our central SHUA service portal. A single point of contact, one system, and complete transparency ensure that you always have an overview and can efficiently control all service processes.

Installation & commissioning

Installation & commissioning

Our certified technicians take care of setup, connection, and functional testing directly on site—including a brief briefing for your team. This ensures that everything runs smoothly from day one without any additional effort.

Maintenance & Inspection

Maintenance & Inspection

Regular maintenance by SHUA-certified partners ensures the longevity and operational reliability of your equipment and minimizes unplanned downtime. All work is documented digitally—completely, transparently, and traceably.

Repair & 24-hour service

Repair & 24-hour service

When the worst comes to the worst, every minute counts: within 24 hours of notification, a service technician will be on site – or the replacement part will already be on its way. Fast, direct, and without detours, so that your training operations can continue without delay.

Immediate availability of spare parts

Immediate availability of spare parts

Fast spare parts supply from Germany — without long delivery times. Major customers receive important parts directly with their initial order upon request. With our own storage capacity, many repairs can be carried out ourselves at short notice.

Everything from a single source

Everything from a single source

Whether installation, maintenance, or repair—everything runs through our central SHUA service portal. A single point of contact, one system, and complete transparency ensure that you always have an overview and can efficiently control all service processes.

Our warranty services

  • 3-year warranty on all devices – optionally extendable. 
  • 4-year warranty including labor and replacement parts. 
  • Guide prices: from approx. €150/device (3 years) or €170/device (4 years) – depending on device scope and location.

Reliable protection, predictable costs, maximum security. 

Your advantage over other manufacturers

  • 24-hour response time – no long waiting times 
  • Spare parts supplied from Germany – no EU central warehouse with weeks of delay. 
  • Certified SHUA technicians – no third-party providers. 
  • Optional spare parts supplement with initial order – ready for immediate use.
  • Service throughout the DACH region – reliable and close to the customer.

SHUA Fitnessgeräte für personalisiertes Training im Gym.

Our warranty services

  • 3-year warranty on all devices – optionally extendable. 
  • 4-year warranty including labor and replacement parts. 
  • Guide prices: from approx. €150/device (3 years) or €170/device (4 years) – depending on device scope and location.

Reliable protection, predictable costs, maximum security. 

Your advantage over other manufacturers

  • 24-hour response time – no long waiting times 
  • Spare parts supplied from Germany – no EU central warehouse with weeks of delay. 
  • Certified SHUA technicians – no third-party providers. 
  • Optional spare parts supplement with initial order – ready for immediate use.
  • Service throughout the DACH region – reliable and close to the customer.

Perform365 x SHUA Hotel Gym für ein unvergessliches Trainingserlebnis.

SHUA - Service that moves you.

Because true quality doesn't end with the purchase, but begins with the service.

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